BTS NDRC (Négociation et Digitalisation de la Relation Client)
Management of Small and Medium-Sized Enterprises
Title Registered with the RNCP – Level 5
Expected Skills
The BTS GPME :
BTS GPME includes a strong focus on management, business administration, and their economic and legal environment. Candidates must master both written and oral communication, possess interpersonal skills suited to managing a small or medium-sized enterprise, and be able to process management data using technical and computational skills. Finally, they must demonstrate the ability to work in digital environments.
Next Term: October 14, 2025
TARGET AUDIENCE
Post-Baccalaureate Level 4 Future high school graduates of all streams.
APPLICATION & ADMISSION
Pre-registration on our website Review of the application Motivational interview Technical test
TRAINING DURATION
24 months Bac +2
TRAINING SCHEDULE
Initial: Initial training Internship in a company
TRAINING SCHEDULE
Work-study: 3 weeks in the company 1 week of training
TARGETED DEGREE
Bac+2 Title registered with the RNCP Level 5 State-certified title
IMPLEMENTATION MODALITIES:
100% in-person training
ACCESSIBILITY FOR PEOPLE WITH DISABILITIES
(Please contact us for people with disabilities)
SCHOOL START DATE
Initial: October & January Work-study: Every 3 months
PRESENTATION
The BTS GMPE (Business Management and SME Support) is a state diploma at level 5 – BAC+2, awarded by the Ministry of Higher Education, Research, and Innovation. This diploma trains versatile professionals capable of efficiently managing the various functions of an SME. Graduates of this BTS are equipped to manage human resources, particularly by overseeing payroll, contracts, and strengthening team cohesion. They actively contribute to the company’s commercial development by supporting the digitalization of processes and the creation of communication strategies, including in business English. Their proficiency with management tools also enables them to handle client and supplier relations, as well as administrative and accounting tasks. Additionally, they develop essential skills in analyzing financial and legal risks, contributing to the security and sustainable growth of SMEs. With these skills, BTS GMPE graduates are well-prepared to support the smooth operation and strategic development of small and medium-sized enterprises.
TRAINING OBJECTIVES
To train versatile professionals capable of managing the multiple functions of an SME. To strengthen skills in administrative, commercial, and financial management while integrating digital tools. To encourage initiative and autonomy, enabling graduates to play a key role in the strategy of SMEs. To develop a deep understanding of the challenges related to the digital transformation of businesses and modern management processes.
THE DEGREE
- This training allows you to obtain:
- Bac+2 BTS GPME in 2 years
SME MANAGEMENT - Title registered with the RNCP at Level 5.
VALIDATION MODALITIES
The validation of the training is achieved through the acquisition of all the technical and relational skills targeted by the certification. These are organized into 6 skill blocks:
BC01 – Manage relationships with the clients and suppliers of the SME
BC02 – Participate in managing the risks of the SME
BC03 – Manage personnel and contribute to human resource management in the SME
BC04 – Support the operation and development of the SME
BC06 – Economic, legal, and managerial culture
CAREER OUTLETS & JOBS
Sales Assistant
Executive Assistant
Administrative Management Assistant
Human Resources Assistant
Accounting Assistant
Secretary (executive, office work…)
SME Management Assistant
SME Executive Assistant
PROGRAM
1ST & 2ND YEAR: COURSES TAUGHT
Identify clients through prospecting or responding to tenders
Process client requests (from quote requests to debt collection)
Inform, advise, guide, and handle complaints
Research and select suppliers
Ensure accounting follow-up of commercial operations
Conduct risk monitoring (internal and external)
Identify, evaluate, and address risks (legal, financial, operational) with corrective actions
Monitor the SME's financial risks, particularly cash flow management
Implement a quality approach to optimize processes within the company
Administrative management of SME personnel
Participate in human resource management within the SME
Contribute to internal cohesion in the SME
Organize staff representative elections
Prepare payroll data and communicate it to relevant parties
Represent, analyze, and improve the information system of the SME
Improve "support" processes and organize and monitor the SME's activities
Contribute to the commercial development of the SME and customer loyalty
Support the deployment of the SME's communication plan
Analyze the SME's activity
Produce and analyze financial information
Identify factors explaining commercial and financial performance
Design and analyze a dashboard
Succeed in written and oral exams in a foreign language
Understand business ethics and corporate social responsibility in a globalized context
Master the cultural, geographical, and historical aspects of English-speaking countries
PROGRAM
APPLICATION & ADMISSION
Bac+2 BTS GPME in 2 years
SME MANAGEMENT
Title registered with the RNCP at Level 5Career transition has become an essential step for those looking to grow, change careers, or improve their employability. ESICIM ACADEMY supports you throughout this entire process.
ADMISSION
1. COMPLETE OUR PRE-REGISTRATION FORM:
Submit your application online! An admissions officer will contact you within 48 hours to schedule an appointment. Prepare the following documents for your application submission.
2. PREPARE FOR THE SKILLS TEST:
All new applicants are required to take a skills assessment. This test lasts approximately 30 minutes and will take place on the day of your interview. The final result does not affect the admission process but helps assess your current level.
3. MOTIVATION INTERVIEW:
Following the skills test, a motivation interview will be conducted to better understand your background, professional goals, and motivations.
4. SUPPORT IN FINDING A COMPANY:
At ESIGM ACADEMY, our corporate relations team actively seeks partner companies for our future students. We also offer various workshops to help you secure a work-study contract.
AVAILABLE OPTIONS
Apprenticeship Contract
Professionalization Contract
Initial or Continuing Education
Pôle Emploi Support Program
Ready to shape your future?
We're Ready, Let's Talk.
Contact Info
Address
123 Fifth Avenue, NY 10160, New York, USA
Email Us
contact@example.com
Call Us
800-123-456